TERMS OF SERVICE

1.1 Contractor

Full name: Maciej Kucharski Leaders of Teams

Address: Aleje Jerozolimskie 109/21, 02-011 Warszawa, Poland

E-mail: kontakt@leadersofteams.com

Tel.: +48 501 217 783

Website: https://leadersofteams.com

1.2 Definitions

Client — an entrepreneur within the meaning of Art. 43¹ of the Civil Code, who has concluded a contract for the provision of services with the Contractor.

One-time Service — a one-time realization of a work with a specific scope, including, among others: website, online store, web application, CRM or ERP system, visual identity, graphic design.

Cyclical Service — a service provided repeatedly at set intervals, including, among others: SEO positioning, technical support, business process automation, marketing, content management.

Work — the final result of the Contractor's work being a work within the meaning of Art. 1 of the Act of February 4, 1994, on copyright and related rights (hereinafter: 'Copyright Act').

Stage — a separate part of the work, the completion of which is subject to the Client's acceptance before moving to the next stage, in accordance with the schedule specified in the contract.

Correction — a technical correction within the current stage (e.g., code error, typo, color error) that does not change the concept or scope of the project.

Change — a modification of the scope, concept, or schedule of the service exceeding the established scope of work; requires a separate valuation and written acceptance by the Client.

Proposal — a set of graphic or technical solutions presented to the Client by the Contractor within a given stage; may contain different color, compositional, or functional variants.

Coordinator — a person designated by the Client and indicated in the contract, authorized to make decisions and communicate with the Contractor within the framework of the service realization.

1. Ordering a service occurs by the Client placing an order (e-mail, form on the website, or the Contractor's CRM system) and the Contractor confirming the terms of realization in writing.

2. The contract is concluded upon signing an individual contract or accepting the order form by both Parties and the first installment of the remuneration being credited to the Contractor's bank account.

3. In the event of discrepancies between the provisions of the individual contract and these Terms of Service, the provisions of the individual contract shall prevail.

4. These Terms of Service apply to the extent not regulated in the individual contract.

The Contractor provides services in the following areas:

- Website creation — design and implementation of business cards, landing pages, portals;

- Online store creation — e-commerce platforms (WordPress/WooCommerce and others);

- CRM and ERP system creation — dedicated systems for customer, order, and company process management;

- Web application creation — dedicated tools supporting company operations;

- Business process automation — API integrations, workflows, notification systems;

- Visual identity design — logo, brandbook, graphic materials;

- Marketing services — strategies, content, campaigns, social media management;

- SEO optimization and copywriting — positioning, content creation, and product descriptions;

- Technical support and service — maintenance, updates, technical assistance for existing projects.

The detailed scope of each realization is specified in the individual contract or order form.

4.1 License after full payment

After the Client has paid the full remuneration, the Contractor grants the Client a non-exclusive, perpetual license to use the Work on the territory of the European Union in the following fields of exploitation:

- recording and reproduction by any technique (digital, printing, photographic, etc.),

- public display and making available, including on the Internet,

- exploitation for the Client's marketing and advertising needs,

- use in social media, presentations, and on the Client's websites.

4.2 Transfer of proprietary copyrights

If the individual contract expressly provides for the transfer of proprietary copyrights (in writing under penalty of nullity — Art. 53 of the Copyright Act), these rights pass to the Client upon the fulfillment of both conditions:

- signing the Protocol of Acceptance of the Work by both Parties, and

- full remuneration being credited to the Contractor's account.

4.3 Temporary license

Until full remuneration is paid, the Client is only entitled to a non-exclusive license for non-commercial use of the Work for testing and acceptance purposes.

4.4 Modifications of the Work

The Client may not introduce changes to the Work that violate its artistic integrity without the prior written consent of the Contractor. Only editorial modifications are permissible (updating content, changing contact details, etc.) and changes expressly provided for in the contract.

4.5 Open-source elements and external licenses

The Work may contain elements covered by open-source licenses (e.g., WordPress, WooCommerce, JavaScript libraries) or commercial licenses. These elements are not covered by the transfer of copyrights from § 4.2 — the Client acquires the right to use them only on the terms of the appropriate license.

4.6 Responsibility for Client's materials

The Contractor is not responsible for the violation of copyrights or personal rights of third parties resulting from the use of materials provided by the Client. The Client guarantees possessing full rights to the transferred materials and undertakes to cover all third-party claims on this account.

4.7 Penalties for unlawful use of the Work

In case of unlawful use of the Work by the Client (before full payment or outside the scope of the license), the Client shall pay the Contractor a contractual penalty of 300 PLN for each day of unlawful use, in total no more than the equivalent of the remuneration from a given contract. Seeking supplementary compensation on general terms (Art. 471 of the Civil Code) remains permissible.

4.8 Author's signature and portfolio

The Contractor has the right to:

- place the author's signature (company name Maciej Kucharski Leaders of Teams + active link to https://leadersofteams.com) in the footer of completed websites and applications,

- present the completed works in their portfolio — on the website, in social media, and promotional materials.

At the Client's written request, it is possible to individually limit or exclude the right to publication in the portfolio for a specific realization.

5.1 One-time Services

Realization of work begins after the joint fulfillment by the Client of:

- payment of the 1st installment of the remuneration (advance) according to the payment schedule,

- delivery of complete materials necessary for realization.

Handover of the finished Work occurs after full remuneration is paid. Source files are transferred only on the terms specified in § 11.

5.2 Cyclical Services

a) The contract is concluded for an indefinite period and is automatically renewed unless the Client submits a termination in writing at least 30 days before the end of the current settlement period.

b) The fee for each settlement period is non-refundable and must reach the Contractor's account before the start of a given period or work.

c) Non-payment of the fee on time entitles the Contractor to suspend the provision of services without bearing any liability for damages to the Client.

5.3 Materials from the Client

The Client undertakes to provide complete materials (texts, graphics, logos, product data, server and domain access) within 5 business days from the conclusion of the contract.

Providing materials is equivalent to granting the Contractor a free license to use them solely for the purpose of order realization and the right to present the finished results of the work in the portfolio.

The Client's delay in providing materials automatically postpones the deadline for realization by the duration of the delay.

5.4 Communication

Any exchange of remarks, documents, and information takes place electronically (e-mail or CRM system) in text form, through the designated Client Coordinator.

6.1 Payment model

Remuneration for One-time Services is standardly settled in three installments:

- I — advance: Amount set in the contract, payable 7 days from contract conclusion

- II — intermediate stage: Amount set in the contract, payable 7 days from acceptance of the indicated stage

- III — final: Amount set in the contract, payable 7 days before handover of the Work and access

Detailed amounts and terms are specified in the individual contract or order form.

6.2 VAT exemption

The Contractor uses a subjective exemption from VAT based on Art. 113 sec. 1 of the Act of March 11, 2004, on tax on goods and services. All amounts indicated in price lists, offers, and invoices are final amounts — VAT is not added to them.

6.3 Invoicing

Invoices are sent electronically to the Client Coordinator's e-mail address after the occurrence of the event triggering a given installment. The Client undertakes to settle the invoice within 14 days of its receipt. Electronic invoices have legal force equivalent to paper invoices.

6.4 Interest for delay

In case of delay in payment, the Contractor is entitled to charge statutory interest for delay in commercial transactions, in accordance with the Act of March 8, 2013, on preventing excessive delays in commercial transactions.

6.5 Suspension and resumption of services

a) Suspension of the provision of services does not release the Client from the obligation to pay remuneration for services performed up to the point of suspension or from the obligation to cover documented costs incurred by the Contractor.

b) Resumption occurs after full settlement of arrears including interest. The deadline for resumption of work is determined by the Contractor, taking into account the current schedule of orders, but no later than within 10 business days from the date of account crediting.

6.6 Retention of rights during the suspension period

During the suspension period, the Client does not acquire any rights to working materials, sketches, unfinished Works, or source files.

6.7 Conditional discounts

Granted discounts are conditional and expire by law in case of:

- delay in payments over 5 business days from the due date,

- termination of the contract before the expiration of the agreed period,

- partial payment of an invoice.

In case of loss of the discount, the Client is obliged to pay the difference to the full value of the service. Re-granting a discount requires a separate written consent of the Contractor.

1. The Contractor may update the price list four times a year (January 1, April 1, July 1, October 1), informing the Client by e-mail at least 14 days before the changes take effect.

2. The Client has the right to terminate the contract within 14 days of receiving information about the price change, without financial consequences.

3. Lack of objection within this period is equivalent to acceptance of the new rates.

4. New prices apply to new orders placed after the date the changes take effect and to current Cyclical Services from the next settlement period.

8.1 Transfer of stages

Each stage of work is transferred to the Client through the Contractor's CRM system or another agreed electronic communication channel.

8.2 Deadline for submitting remarks

The Client is obliged to submit remarks through the Coordinator within the period specified in the contract or — if not specified — 5 business days from the date the materials are made available.

Lack of submission of remarks on time means tacit acceptance of the stage and a basis for continuing subsequent stages.

8.3 Effects of acceptance

After acceptance of the stage (explicit or tacit), the Client loses the right to submit changes in its scope. Remarks to the current stage cannot modify previously approved stages or the original project concept.

8.4 Corrections and changes

Technical corrections within the current stage are carried out free of charge within the remuneration.

Changes (modifications of the scope, concept, or previously approved stages) are valued separately at a rate of 300 PLN/hour and realized only after the Client's written acceptance of the valuation.

8.5 Form of submission

Remarks and changes are submitted exclusively by the Coordinator, electronically (e-mail or CRM system). Other forms of communication may not be considered in the acceptance process.

8.6 System unavailability

In case of CRM system unavailability for reasons independent of the Client, the deadline for submitting remarks runs from the moment access is restored or an alternative form is agreed upon. The Client is obliged to immediately notify the Contractor of the unavailability.

9.1 One-time Services

a) The realization deadline indicated in the contract is an estimated deadline, dependent on the timeliness of providing materials by the Client and the time of approving subsequent stages.

b) Each delay on the Client's part automatically postpones the realization deadline by the duration of that delay.

9.2 Cyclical Services

a) The Contractor delivers reports from cyclical activities every 30 days — unless the Client is provided with constant access to a system containing current statistics.

b) The Client has 5 business days to submit remarks to the report. No remarks within the deadline means acceptance.

10.1 Quality warranty

The Contractor grants — if the individual contract contains an express provision in this regard — a warranty for a period of 12 months from the date of acceptance for the removal of technical errors in the Work which:

- were not caused by the Client's fault nor by unauthorized modifications,

- are technically possible to remove without interference in external software not created by the Contractor,

- have a repair value not exceeding 30% of the original order value.

Reaction time for warranty reports:

- Critical (service/store completely unavailable): up to 24 h from report

- Substantial (incorrect operation of key functions): up to 3 business days

- Minor (visual, cosmetic errors): up to 14 business days

10.2 Limitation of liability

The Contractor is not liable for the Client's indirect losses, including lost profits, business interruptions, or loss of data, unless they resulted from gross negligence or intentional action of the Contractor.

The total liability for damages of the Contractor for non-performance or improper performance of the service is limited to the amount of the net remuneration from a given contract — excluding damages caused intentionally.

1. Transferring source files (editable layers, design files, RAW photographs) to the Client requires a separate agreement and may be subject to an additional fee — details are specified in the individual contract.

2. Sketches, drafts, and unrealized concepts remain the exclusive property of the Contractor and may not be used by the Client without their written consent.

1. Complaints regarding the quality of services should be submitted in writing to the e-mail address kontakt@leadersofteams.com within the warranty period referred to in § 10 sec. 1.

2. The Contractor addresses the complaint within 21 business days of its receipt and — if they recognize the claim as justified — removes the defects within a period agreed with the Client.

1. Within the remuneration, after signing the Protocol of Acceptance, the Contractor provides free technical support for 30 days, including: answers to questions regarding the project's operation (e-mail or phone), assistance with configuration within the scope of the handed-over Work, instruction on how to use the panel.

2. Support is provided during business hours (Mon.–Fri., 9:00 AM – 5:00 PM), response time up to 1 business day.

3. Support exceeding the scope or time specified in the contract is provided for a fee at a rate of 200 PLN/hour or based on a separate service contract.

The Contractor may engage subcontractors for the realization of services, provided it does not violate the terms of the contract. The Contractor bears full responsibility for the quality of subcontractors' work as for their own.

1. Due to the individual nature of the services provided, the Client is not entitled to a statutory right of withdrawal from the contract. This applies in particular to the creation of dedicated websites, stores, applications, CRM/ERP systems, visual identities, and marketing and SEO services.

2. Exception — withdrawal before realization:

The Client may withdraw from the contract exclusively in writing, if the withdrawal occurs no later than 28 days before the planned start of work and no later than 28 days after the date of signing the contract.

3. Termination of the contract by the Contractor:

The Contractor may terminate the contract with immediate effect if:

- The Client delays providing necessary materials by more than 30 business days,

- The Client is in arrears with payment for more than 30 days from the due date.

In such a case, the Contractor retains the right to remuneration proportional to the scope of work performed up to the day of contract termination.

1. Definition: Confidential information is considered any data, know-how, concepts, price lists, strategies, customer data, and other information transferred by one Party to the other Party — marked as confidential or whose confidential nature results from the circumstances.

2. Contractor's Obligations: Keeping the Client's confidential information secret for 5 years after the end of cooperation; using it exclusively for the purpose of service realization.

3. Client's Obligations: Not disclosing the Contractor's work methods, technologies, price lists, and strategies to third parties without their consent; protecting the provided access data to systems.

4. Exceptions: The confidentiality obligation does not cover information publicly available without violating the contract nor information required to be disclosed by law.

5. Return of materials: At the request of one of the Parties, the other Party shall return or permanently remove all confidential materials (including electronic copies) within 14 days. A Party may retain copies necessary to demonstrate the performance of the contract or to pursue claims.

6. Confidentiality provisions apply after the expiration or termination of the contract. Changes in this regard require a written form under penalty of nullity.

1. The Administrator of the Client's personal data is Maciej Kucharski Leaders of Teams, Aleje Jerozolimskie 109/21, 02-011 Warszawa, Poland.

2. Personal data is processed for the purpose of service realization, issuing invoices, and conducting commercial correspondence — based on Art. 6 sec. 1 lit. b) GDPR (performance of a contract) and lit. f) GDPR (legitimate interest of the Administrator).

3. Detailed information about personal data processing is contained in the Privacy Policy available at: Privacy Policy

- Is an entrepreneur within the meaning of Art. 43¹ of the Civil Code and concludes the contract within the framework of their business activity.

- Has familiarized themselves with the Contractor's portfolio available on the website https://leadersofteams.com and in Maciej Kucharski Leaders of Teams social media.

- Accepts the style, technique, technologies, and quality standards used by the Contractor.

- Understands that the final result may differ from previous realizations due to the individual requirements of the project.

- Has familiarized themselves with these Terms of Service and accepts its provisions.

1. The Contractor reserves the right to change the Terms of Service. Changes are published on the website https://leadersofteams.com/regulamin at least 14 days before taking effect.

2. The Client has the right to terminate the contract within 14 days of receiving information about the change, without financial consequences — while maintaining the notice period in case of Cyclical Services.

3. Changes to the Terms of Service do not apply to contracts concluded before the date the changes take effect, with the exception of Cyclical Services whose active settlement period has not expired before that date.

1. These Terms of Service are addressed exclusively to entrepreneurs (B2B) and do not apply to consumers within the meaning of Art. 22¹ of the Civil Code.

2. In matters not regulated, the provisions of the Civil Code, the Copyright and Related Rights Act (Copyright Act), and the Act of July 18, 2002, on the provision of electronic services shall apply.

3. The Parties undertake to resolve any disputes amicably. In the absence of an agreement, the court competent for the seat of the Contractor shall be the competent court to resolve the dispute.

4. The invalidity or ineffectiveness of any provision of the Terms of Service does not affect the validity of the remaining provisions.

The Terms of Service come into force as of [January 1, 2026].